{"id":4327,"date":"2018-01-05T18:01:50","date_gmt":"2018-01-05T17:01:50","guid":{"rendered":"http:\/\/www.swfkrantechnik.com\/?page_id=4327"},"modified":"2025-05-27T12:38:29","modified_gmt":"2025-05-27T10:38:29","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.swfkrantechnik.com\/en\/service\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-26t45hj-8dc0ea5331e4dedb887e3b617b2c8b3e\">\n.avia-section.av-26t45hj-8dc0ea5331e4dedb887e3b617b2c8b3e{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/header.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='banner'  class='avia-section av-26t45hj-8dc0ea5331e4dedb887e3b617b2c8b3e main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_heading  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-60 av-height-percent  av-section-with-video-bg av-section-mobile-video-disabled container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='60' data-av_min_height_opt='percent' data-section-video-ratio='16:9'><div  class='avia-slideshow av_slideshow_obj-1-6a7f644a69143 avia-slideshow-featured av_slideshow avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied  av-section-video-bg avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;'><li  data-controls='disabled' data-mute='aviaTBaviaTBvideo_mute' data-loop='1' data-disable-autoplay=''  data-video-ratio='1.7777777777778' class='avia-slideshow-slide av_slideshow_obj-1-6a7f644a69143__0  av-video-slide  av-video-service-html5  av-hide-video-controls av-mute-video av-loop-video  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '    itemprop=\"video\" itemtype=\"https:\/\/schema.org\/VideoObject\" ><div class='av-click-overlay'><\/div><video class='avia_video'  autoplay playsinline loop preload=\"metadata\" muted  id='player_4327_1633086641_261029677'><source src=\"https:\/\/media.swfkrantechnik.com\/headervideos\/service.mp4\" type=\"video\/mp4\" \/><\/video><div class=\"av-click-to-play-overlay\"><div class=\"avia_playpause_icon\"><\/div><\/div><\/div><\/li><\/ul><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4327'><div class='entry-content-wrapper clearfix'><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4327'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-346suv-f1e47e24daeea9a515a799123895bb52\">\n#top .av-special-heading.av-346suv-f1e47e24daeea9a515a799123895bb52{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-346suv-f1e47e24daeea9a515a799123895bb52 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-346suv-f1e47e24daeea9a515a799123895bb52 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-346suv-f1e47e24daeea9a515a799123895bb52 av-special-heading-h1  avia-builder-el-1  el_after_av_section  el_before_av_one_half  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer service that\u2019s simply reliable<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23bdm8n-1b58f07b8909a60b75f7d6519fdcb37e\">\n.flex_column.av-23bdm8n-1b58f07b8909a60b75f7d6519fdcb37e{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23bdm8n-1b58f07b8909a60b75f7d6519fdcb37e av_one_half  avia-builder-el-2  el_after_av_heading  el_before_av_one_half  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-21vzhav-59e582acdd764d6b6f7982df8c6b5f43 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Our hoists and crane components stand out for their high quality, superior safety and extreme reliability. Nevertheless, if the quality should not meet your expectations or we haven\u2019t delivered something as you wished, you can count on us for first-class support and service. In addition to a prompt response, our team is committed to providing immediate assistance and fast replacements. When it comes to organizing a return shipment, our team is extremely flexible to minimize the work on your side.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1zzmx1z-978535960a729b37ecb5d8f0d39721a4\">\n.flex_column.av-1zzmx1z-978535960a729b37ecb5d8f0d39721a4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1zzmx1z-978535960a729b37ecb5d8f0d39721a4 av_one_half  avia-builder-el-4  el_after_av_one_half  el_before_av_one_fourth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-1xthk6v-d099ade4896e6456f2e61f265a017b59 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"csc-header csc-header-n2\">\n<h2>Your warranty request<\/h2>\n<\/div>\n<p>Describe your question and reach out to <a href=\"mailto:claims@swfkrantechnik.com\">support team<\/a>.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1wuxryf-a84f25a60055ba8a08da4b8a8750b241\">\n.flex_column.av-1wuxryf-a84f25a60055ba8a08da4b8a8750b241{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1wuxryf-a84f25a60055ba8a08da4b8a8750b241 av_one_fourth  avia-builder-el-6  el_after_av_one_half  el_before_av_one_fourth  first flex_column_div av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1vlyox3-aa041fe8906692f4282f90e79f413f1f\">\n.avia-image-container.av-1vlyox3-aa041fe8906692f4282f90e79f413f1f img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1vlyox3-aa041fe8906692f4282f90e79f413f1f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1vlyox3-aa041fe8906692f4282f90e79f413f1f av-styling- avia-align-center  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img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1sfae3b-20662cde55ab281b5a50aac953fc111f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1sfae3b-20662cde55ab281b5a50aac953fc111f av-styling- avia-align-center  avia-builder-el-9  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6518 avia-img-lazy-loading-not-6518 avia_image ' src=\"https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2.jpg\" alt='' title='service2'  height=\"800\" width=\"800\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2.jpg 800w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-80x80.jpg 80w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-300x300.jpg 300w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-768x768.jpg 768w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-36x36.jpg 36w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-180x180.jpg 180w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-705x705.jpg 705w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-120x120.jpg 120w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service2-450x450.jpg 450w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1pmbx1j-a6608397a9036447b7c8ccc632baa311\">\n.flex_column.av-1pmbx1j-a6608397a9036447b7c8ccc632baa311{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1pmbx1j-a6608397a9036447b7c8ccc632baa311 av_one_fourth  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src=\"https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1.jpg\" alt='' title=''  height=\"800\" width=\"800\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1.jpg 800w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-80x80.jpg 80w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-300x300.jpg 300w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-768x768.jpg 768w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-36x36.jpg 36w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-180x180.jpg 180w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-705x705.jpg 705w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-120x120.jpg 120w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service3-1-450x450.jpg 450w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1m27fnr-cc2c55a00f0ab34823998eb27be53cdd\">\n.flex_column.av-1m27fnr-cc2c55a00f0ab34823998eb27be53cdd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1m27fnr-cc2c55a00f0ab34823998eb27be53cdd av_one_fourth  avia-builder-el-12  el_after_av_one_fourth  el_before_av_section  avia-builder-el-last  flex_column_div av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lq2emv-16cd601ade1278ddacd9887262e08d29\">\n.avia-image-container.av-1lq2emv-16cd601ade1278ddacd9887262e08d29 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1lq2emv-16cd601ade1278ddacd9887262e08d29 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1lq2emv-16cd601ade1278ddacd9887262e08d29 av-styling- av-img-linked avia-align-center  avia-builder-el-13  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https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-768x768.jpg 768w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-36x36.jpg 36w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-180x180.jpg 180w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-705x705.jpg 705w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-120x120.jpg 120w, https:\/\/www.swfkrantechnik.com\/wp-content\/uploads\/service4-450x450.jpg 450w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-m3r61fbn-636ccbb89a489119eae061c6cf4e3829 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-14  el_after_av_one_fourth  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-4327'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4731t3-72edee4de93449b1cb2c25355db204f9\">\n.flex_column.av-4731t3-72edee4de93449b1cb2c25355db204f9{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4731t3-72edee4de93449b1cb2c25355db204f9 av_one_full  avia-builder-el-15  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><div  class='avia-testimonial-wrapper av-jou5vhzg-116b102e901701962c7a5189dd96cc5b avia-slider-testimonials avia-slider-2-testimonials avia_animate_when_almost_visible av-large-testimonial-slider av-slideshow-ui av-control-default av-nav-arrows-visible av-no-slider-navigation av-slider-hover-pause av-slideshow-autoplay av-loop-endless av-loop-manual-endless' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:true,&quot;show_slide_delay&quot;:0}\">\n<section class=\"avia-testimonial-row\"><div class='avia-testimonial av-25zg5j-1e1581fb0a78a8d26699591928d41507 avia-testimonial-row-1 avia-first-testimonial flex_column no_margin av_one_half'><div class='avia-testimonial_inner'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-testimonial-content '><div class='avia-testimonial-markup-entry-content'  itemprop=\"text\" ><p>SWF creates offers very quickly so we can promptly send a suitable bid to our own clients. In the case of malfunctions, we receive fast support from a highly competent technical team. We have worked together with SWF for many years and are very satisfied with both the company and its products.<\/p>\n<\/div><\/div><div class=\"avia-testimonial-meta\"><div class=\"avia-testimonial-arrow-wrap\"><div class=\"avia-arrow\"><\/div><\/div><div class='avia-testimonial-meta-mini'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><strong  class='avia-testimonial-name'  itemprop=\"name\" >Andreas Peter<\/strong><span  class='avia-testimonial-subtitle '  itemprop=\"jobTitle\" >Crane Specialist, Peter \u2013 Hebetechnik GmbH, Germany<\/span><\/div><\/div><\/div><\/div>\n<\/section><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3541,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4327","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/pages\/4327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/comments?post=4327"}],"version-history":[{"count":3,"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/pages\/4327\/revisions"}],"predecessor-version":[{"id":30196,"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/pages\/4327\/revisions\/30196"}],"up":[{"embeddable":true,"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/pages\/3541"}],"wp:attachment":[{"href":"https:\/\/www.swfkrantechnik.com\/en\/wp-json\/wp\/v2\/media?parent=4327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}